NDIS updates
NDIS Record-Keeping Changes: Why Good Records Matter
Record keeping might not be the most exciting NDIS reform, but good documentation protects participants, nominees and providers.
Key points
- Record keeping might not be the most exciting NDIS reform, but good documentation protects participants, nominees and providers.
What is changing?
The 2026 legislation strengthens requirements to retain information about NDIS supports and payments. The exact records and retention period depend on a person's role and the applicable rules, so participants, nominees and providers should follow current official guidance.
Why does this matter?
If a payment is questioned years later, it can be difficult to establish what happened without an invoice, service agreement or clinical record. Useful participant records may include invoices, agreements, assessment reports and correspondence about significant support decisions.
Our approach
We are continuing to strengthen the connection between our clinical and administrative records.
Good records are not only about compliance. They show what was provided, why it was provided and how it relates to the participant's goals and needs.
Participant goal → Service provided → Clinical documentation → Invoice
References and further reading
- NDIS Amendment (Securing the NDIS for Future Generations) Act 2026
- NDIS provider record-keeping requirements
Information checked against the official sources above on 12 September 2026.
This article provides general information only. NDIS rules and individual circumstances can change; check current official guidance or seek advice about your situation.
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